Frequently Asked Questions

FAQ's

At Beach Hut Boho, we are committed to delivering premium bohemian fashion at exceptional value whilst maintaining outstanding customer service. Below you'll find comprehensive answers to our most common queries regarding orders, delivery, returns, and more.

Delivery Information

Where are your products shipped from?

Our products are carefully sourced from global suppliers and dispatched from our international fulfilment centres. For UK customers, we prioritise shipping from our European facilities to ensure swift delivery. Orders typically ship from our warehouses in Spain, Portugal, or the Netherlands, with processing handled through our Hong Kong headquarters.

What are your delivery times?

• Standard UK Delivery: 5-7 business days
• Processing Time: 48 hours
• Total Estimated Delivery: 7-9 business days

Please note that delivery times are estimates and may vary during peak seasons or due to unforeseen circumstances.

Are packages insured?

Packages are sent via standard postal services. We recommend having parcels delivered to a secure address to prevent loss or theft.

Do you charge customs fees?

As we ship from within the EU to the UK, customs charges may apply. These are the responsibility of the customer and are not included in our pricing.

Order Tracking

How do I know when my order has been dispatched?

You'll receive an order confirmation email immediately after purchase, followed by a dispatch notification with tracking details within 24-48 hours of processing.

How can I track my order?

Track your order using the tracking number provided in your dispatch email. You can also check your order status by contacting our customer service team at info@beachhutboho.com.

Order Issues

What if my order is delayed?

If your order hasn't arrived within 21 business days of purchase, please contact us immediately. We'll investigate with our courier and provide a resolution.

What if I receive the wrong item or my item is damaged?

We sincerely apologise for any errors. Please email info@beachhutboho.com with your order number and photos of the issue. We'll arrange a replacement or refund promptly.

What if tracking shows delivered but I haven't received my package?

Once a package is marked as delivered, we recommend checking with neighbours and your local postal service. If the package remains missing, please contact us within 7 days of the delivery notification.

Returns, Refunds & Cancellations

How do I return an item?

To initiate a return, email info@beachhutboho.com with your order number and reason for return. We'll provide you with return instructions and our return address in Tilburg, Netherlands.

What is your returns policy?

• 14-day return window from delivery date
• Items must be unworn, unwashed, and in original condition with tags attached
• Return shipping costs are the customer's responsibility
• Refunds are processed within 5-7 business days of receiving the return
• Sale items marked as "Final Sale" cannot be returned

Where do I send returns?

Returns should be sent to: Beach Hut Boho Returns Kasteelstrijenstraat 21 5037 HP Tilburg Netherlands

Can I cancel my order?

Orders can be cancelled within 1 hour of placement. After this, orders enter our fulfilment process and cannot be cancelled. You may return items following our standard returns policy once received.

What if I entered the wrong address?

Please double-check your delivery address before completing your order. We cannot modify addresses once an order is processed. If a package is returned due to an incorrect address, reshipping fees will apply.

Payment & Security

What payment methods do you accept?

We accept:

• All major credit cards (Visa, Mastercard, American Express)
• PayPal
• Google Pay
• Apple Pay

Is my payment information secure?

Yes, all transactions are processed through secure, encrypted payment gateways. We never store your complete card details.

Customer Service

How can I contact customer service?

Email us at info@beachhutboho.com. We aim to respond to all enquiries within 24 hours during business days.

Do you have a phone number?

Currently, we offer support exclusively via email to ensure efficient and documented communication.

Company Information

Beach Hut Boho is operated by: Nova Batavia Limited RM D07, 8/F KAI TAK FTY BLDG 99 King Fuk Street, San Po Kong Kowloon, Hong Kong SAR

If you have additional questions not covered here, please don't hesitate to contact us at info@beachhutboho.com. Thank you for choosing Beach Hut Boho!